Essex and Suffolk Water: How to Contact Them in an Emergency
Essex and Suffolk Water supplies clean drinking water to hundreds of thousands of homes and businesses across Essex and Suffolk. While most days the service runs smoothly, emergencies such as burst pipes, heavy leaks or sudden loss of water supply can happen at any time.
The company operates dedicated 24/7 emergency helplines so you can get help quickly when it matters most. Please use these numbers only for genuine emergencies.
Emergency Contact Numbers:
- Heavy leaks or burst pipes (including those affecting your water supply): Call 0800 526 337 (freephone, available 24 hours a day, 7 days a week)
- No water supply or other water supply issues: Call 0345 782 0999 (available 24/7)
Important notes:
- These lines are for urgent situations only.
- If you have a sewerage problem (blocked drains, flooding from sewers), contact your sewerage provider instead: – Anglian Water: 03457 145 145 – Thames Water: 0800 316 9800 (depending on your exact location)
Other ways to get in touch with Essex and Suffolk Water:
- General customer service (billing, account queries, non-emergencies): Call 0345 782 0111 (Monday–Friday 8am–7pm, Saturday 8am–1pm, closed bank holidays)
- Report a leak or problem online (for non-urgent street leaks): Visit www.eswater.co.uk/report-a-problem – you can even add photos and track your report.
- WhatsApp or online forms are also available for non-urgent queries.
Keeping these numbers saved in your phone could save valuable time during an emergency. Essex and Suffolk Water also encourages customers to check their “Check Your Area” tool on the website for live updates during major incidents.
If you’re experiencing a water emergency right now, call the appropriate number above.